Please note that the Indicators below* describe how competence could be expressed at the required level of proficiency. These are not actual job outcomes.
Business & Commercial Acumen
Responsive to external influences (positive or negative) on the organisation.
Understands what is commercially achievable and makes sound business decisions.
Supports the development of business acumen of team through knowledge sharing and upskilling.
Maintains advanced knowledge of business operations and organisational metrics and trends.
Retail Industry Awareness
Factors in retail models and levers in building an effective IT landscape.
Develops retail acumen of team through knowledge sharing and upskilling.
Maintains advanced knowledge of key industry metrics and trends.
Benchmarks the competition and other relevant comparison groups.
Makes sound technical decisions based on understanding of what is commercially achievable within technological constraints.
Evaluates the applicability of solutions with the ability to challenge and qualify its suitability for the business.
Leverages research on technology-related concepts, trends and best practices to provide guidance on IT roadmap.
Set technical policies and procedures to support IT stability and success aligned to evolving technologies and methodologies.
Effectively applies substantial in-depth analysis in order to determine and meet requirements.
Quickly identifies key issues, stakeholders and viewpoints in a complex situation or problem.
Finds ways to condense large amounts of information into a useful form.
Anticipates the consequences of situations and proactively works to overcome potential obstacles.
Asks perceptive, probing questions to get to the heart of the matter.
Plans and ensures implementation of activities/projects identified in business strategy.
Maintains a keen awareness of the interrelationships among various components of large-scale activities/projects.
Allocates time and resources as required when faced with multiple demands and competing priorities.
Considers the financial implications before finalising activity/project plans.
Actively monitors resource allocation and utilisation and makes adjustments as necessary.
Aware of their influence in creating an effective culture of leading people.
Supports and energises people, facilitating optimised performance, growth and development.
Ensures the progress of the team toward the accomplishment of performance expectations while managing deviations.
Defines roles and responsibilities and sets measurable and achievable performance expectations for the team.
Demonstrates effective people leadership skills when working across teams.
Seeks and influences new relationships outside own unit and identifies new collaborative partnerships that better position programmes and services.
Shares information with colleagues and partners about industry trends and business opportunities.
Coaches others on how to develop proposals and work plans for effective partnership arrangements.
Establishes connections that help facilitate the accomplishment of broader organisational objectives.
Actively listens, interprets and presents messages in different ways to enhance understanding.
Appropriately adapts the message, style, and tone of communication to accommodate a variety of audiences.
Reviews presentations to ensure effective use of tools and techniques and provides recommendations.
Prepares a wide variety of complex reports and documents using diverse sources.
Confidently addresses groups of people, adapting style as appropriate for different audiences.
Anticipates change by keeping up to date on current research and trends affecting one’s own field
Reviews, evaluates and disseminates information regarding key methodologies, best practices and tools to support a future landscape
Continually searches for ways to adapt and improve through change
Consciously models appropriate adaptions and encourages it in others
Devises action plans for adapting to change
Systematically analyses and shares the learning/ knowledge gained from change
Redirects own or own team’s efforts in response to changed circumstances to ensure effective problem solving
* Foundational across all levels; others job specific.